Terms and conditions of sale

This is a translation, not an official document - for guidance only. The French version is the only official document.

Occupation of the premises

The premises may only be used as a holiday home. The tenant must use the premises "as a good father of the family" and may not sublet or assign his rights under this contract without the formal consent of the agency. Any professional activity is prohibited in the rented premises. The tenant must comply with the building's internal regulations, in particular with regard to noise, hanging laundry, cleanliness and the removal of household waste. The flats are rented until the dates and times specified in the contract. The tenant undertakes to take possession of the rented premises in the condition in which they will be on arrival, as described in the description appended to the contract. The flats will only be available from 5pm on the day of arrival. In the event of arrival outside office opening hours, the tenant must inform the agency so that the best possible arrangements can be made. On the day of departure, the flats must be vacated by 10 a.m. at the latest and left in a clean and tidy condition, with the keys returned to the agency. If the premises are returned dirty, the costs incurred for cleaning and restoring them will be invoiced to the tenant. Any hour's delay in returning the keys will be billed at 30 euros. If it is found that the number of occupants is greater than that provided for in the flat, the agency may refuse entry to the rented premises. If the layout of the premises makes the presence of an extra person tolerable, the agency may charge a rent supplement set as follows: 80 euros per person for a studio apartment, 120 euros per person for a 2-room apartment, 150 euros per person for a 3-room apartment, 180 euros per person for a 4-room apartment or more.

The tenant may bring in a pet only in the flats in which they are accepted (see description) and with the express agreement of the agency; a minimum supplement of 23 euros per week and per pet will be charged to the tenant. This authorisation is subject to the animal not causing any damage to the building or any disturbance to the occupants. The animal's keeper will be held responsible for any damage that the animal may cause. Dogs deemed dangerous under law 99-5 of 06/01/1999 are strictly prohibited.

Prices and terms of payment

The accommodation sale price includes administration fees, rent and service charges. The following methods of payment are accepted: bank cards (Visa, Eurocard Mastercard, Visa electron, e-carteBleue), holiday vouchers, cash, money orders, bank transfer. No interest is payable on deposits, balances, security deposits or ancillary services.

The balance of the rental and ancillary services booked in advance, as well as the tourist tax, are payable one month before the date of arrival. In the event of a booking made less than one month before arrival, the full amount of the rent and any ancillary services booked, together with the tourist tax, are payable as soon as the booking is made. It should be noted, however, that unless expressly agreed by the agency, any payment for the rental and/or ancillary services made less than three weeks before arrival cannot be made by cheque. It should also be noted that the lift passes offered to the hirer as a pre-purchase do not include snow square insurance; this must therefore be added to the lift pass by the hirer if he/she so wishes. It should also be noted that the lift pass is strictly personal, non-transferable and non-transferable.

The sending of the completed and signed rental agreement and the payment of the deposit constitute a firm and definitive commitment on the part of the hirer. If the file is still not settled less than 20 days before the start of the holiday, the property will be released for rental and the deposit paid will be automatically forfeited to the agency; the tenant will still be required to pay the balance of the holiday.

The tenant undertakes to take possession of the property on the days, dates and at the times specified in the contract. The keys will only be handed over once any additional services and tourist tax have been paid, and subject to payment of a security deposit of between 305 euros and 3,000 euros, depending on the flat. The rental period may not be extended without the agreement of the agency and prior payment of the rent corresponding to this extension. This period may not exceed 90 days. In the event of non-payment on the due dates or non-fulfilment of any clause in the contract, and eight days after formal notice has been served without result, the owner or the agency may demand immediate termination of the contract and the tenant will be required to leave the rented premises by order of the interim relief judge.

Security deposit

Goods and furnishings must not suffer any depreciation other than that resulting from the normal use for which they are intended. The security deposit, also known as the guarantee deposit, is paid to cover any damage, including odours in non-smoking flats and traces of cigarette smoke, caused to the rented property, movable objects and the building in general, as well as the various charges and consumption. The security deposit paid to the agency will be destroyed (cheque) or cancelled (bank pre-authorisation) within one month of the tenant's departure; the tenant will be informed of this by e-mail. If the said security deposit is cashed, the balance is returned to the tenant within three months, after deduction of the cost of restoring the property and any charges. If the deposit is insufficient, the tenant undertakes to pay the balance. For all bookings made from the 2023/2024 winter season onwards, the deposit will be managed by SWIKLY, specialists in electronic deposits. Payment of the deposit is an integral part of the booking contract and may result in cancellation of the contract if validation is refused; any sums already paid by the tenant as part of the booking remain the property of CIS Immobilier. In the event of the deposit being cashed following damage noted during the stay, payment costs are payable to SWIKLY. These costs amount to 6% of the amount collected + €0.30 and are payable by the tenant. In the event of cancellation of the stay by the tenant, or modification of the dates of his stay by the tenant (subject to the agreement of CIS Immobilier) and which requires the cancellation of the request for deposit with SWIKLY, costs of 1.5% of the amount collected per file are invoiced to the tenant by CIS Immobilier in respect of this request for cancellation or modification.

Inventory of fixtures and fittings and the tenant's obligations

On arrival, the tenant is required to check the inventory and inventory of fixtures. As this inventory of fixtures is not carried out by both parties, the tenant has 72 hours in which to notify the agency of any anomalies noted. Once this period has elapsed, the rented property will be considered to be free of damage when the tenant enters the premises. In addition, the tenant acknowledges having received the instructions for use of the refrigerator describing the rules of hygiene and food storage. For rentals equipped with a swimming pool, it is specified that the pool has a safety system that complies with current standards; an instruction manual and/or explanation is given to the tenant on arrival.

The tenant will authorise any work or repairs to be carried out that are the responsibility of the owner or the building, and that become urgent and necessary during the period of occupation. Before leaving, the tenant must return the furniture and other furnishings to their original position, even if they have paid the agency for end-of-stay cleaning. The tenant undertakes to leave the premises and furniture in a clean and tidy condition. This includes: washing the floors, windows, mirrors, sinks, sanitary facilities, crockery, pots and pans, fridge (defrost and leave open), all other electrical appliances, hoover (change the bag if necessary), disposal of consumables: food, sponges, etc. The rental price does not include end-of-stay cleaning. If the tenant orders and pays for end-of-stay cleaning at the agency, he/she will still be responsible for removing all rubbish and consumables, as well as cleaning the kitchen area (appliances, cleaning the crockery and tidying the cupboards). The agency reserves the right to deduct from the security deposit the amount required to restore the property in the event of failure to meet these obligations.

The tenant must refrain absolutely from throwing into the washbasins, bath, bidet, sink, WC, etc. any objects likely to block the drains; otherwise, he/she will be liable for the costs incurred in restoring these appliances to working order; he/she also undertakes not to store in the flat any bulky object that could cause damage, such as a bicycle or mountain bike.

On departure, the tenant must carefully lock the premises and return the keys to the agency. If the keys are not returned, the cost of replacing the lock cylinder will be deducted from the deposit.

Obligations of the agency

The agency undertakes to make the rented accommodation available to the tenant in accordance with the description and to comply with the obligations arising from this agreement. In the event of cancellation by the agency and if it is impossible to rehouse the tenant in an equivalent or superior flat, the latter will have the right to claim compensation for the loss suffered.

Conditions in the event of cancellation

(Extract from the seasonal rental cancellation insurance cover)

CIS Immobilier agencies (outside Aix-les-Bains) offer optional holiday rental cancellation insurance.

All cancellations must be notified in writing and will only be taken into account on receipt of the tenant's letter. See the full range of cancellation insurance cover for CIS Immobilier agencies in the mountain sector.

In the event of a duly justified cancellation of the rental contract by the tenant who has taken out cancellation insurance (extract from the cancellation conditions attached to the booking form), the sums paid by the tenant and actually collected may be reimbursed by the insurance company on presentation of documentary evidence and according to the cancellation insurance cover.

In the event of an unduly motivated cancellation, refused by the insurance company, or in the event of a "no-show" on arrival, the full price of the holiday becomes immediately payable, except in the event of force majeure in accordance with article 1148 of the French Civil Code (illness, accident, hospitalisation, etc. do not constitute force majeure). The agency then reserves the right to recover the amounts due by all legal means.

If the tenant takes possession of the premises after the date stipulated in the contract or leaves the premises before that date, he/she will not be entitled to any reimbursement for the period that has not elapsed.

If the tenant fails to arrive within 48 hours of the contract start date, and in the absence of any further information, the contract will be cancelled automatically and the tenant will remain liable for payment of the balance of the stay.

The owner and the agency decline all responsibility for risks to the tenant's personal property, particularly in the event of fire, glass breakage, theft or water damage. All objects or personal effects belonging to the tenant are the tenant's own responsibility. These items are not covered by any insurance policy issued by the building, the rental owner or the agency. The tenant must therefore be personally responsible for insuring his/her own property, particularly against theft, especially skis stored in ancillary premises such as ski lockers.

In addition, the Tenant shall be required to take out insurance cover with an insurance company for both his rental risks and for the rented property, as well as for third party claims. The tenant must be able to provide proof of this on request from the owner or the agency. The owner and the agency decline all responsibility for the recourse that their insurance company could exercise against the tenant in the event of a claim.

Protection of tenants' personal data

The tenant's personal data, collected as part of the rental contract, is processed as necessary for the performance of the contract. It may be used to apply regulations such as those relating to the fight against money laundering and the financing of terrorism. This personal data is kept until the end of the execution of the present contract, increased by the applicable legal prescription periods. It is intended for CIS Immobilier. In accordance with the French Data Protection Act, the lessee has the right to access, rectify, delete, oppose and port his or her data by contacting resa@cis-immobilier.com or +33 (0)4 79 07 05 17. The hirer may take any complaint to the CNIL (www.cnil.fr).

Where telephone contact details have been collected, the renter is informed of the possibility of registering on the consumer telephone anti-solicitation list (article L.223-1 of the French Consumer Code).

Natural and technological risks

In accordance with the law of 30 July 2003 on damage prevention and article L 125-5 of the Environment Code, tenants of properties located in areas covered by a prescribed or approved plan for the prevention of foreseeable technological or natural risks, or in seismic zones defined by a decree of the Council of State, are informed by the landlord of the existence of the risks covered by these plans and decrees.

Given the "seasonal" and temporary nature of the occupation of the properties, CIS Immobilier provides the lessee with all the legal texts and decrees, a risk report for each municipality and the updated risk zoning plans issued by the municipalities and the Savoie Prefecture.

For more information on the major natural and technological risks in Savoie and its communes/

• By internet: http://www.savoie.gouv.fr/Politiques-publiques/Environnement-risques-naturels-et-technologiques/Risques-naturels-et-technologiquesw.
• By telephone: +33 (0)4 79 75 50 00 (Savoie Prefecture).

The tenant acknowledges that he/she is aware of the state of natural and technological risks and declares that he/she is personally responsible for this situation.